Financial Dispute Resolution

FDR Membership

Financial service providers can join FDR at any time.

Financial service providers can apply on-line, or for a membership pack and more information please contact FDR via email, or freephone 0508 337 337.

Search Scheme Members

If you want to make a complaint to FDR about a financial service provider, they must be a member of the FDR scheme.

You can search the full list of scheme members by going to the Scheme Member page.

You can search the scheme member listings by either name, or location.

Who can make a complaint?

Almost all people and small businesses can use the FDR service. Read more
How the process works

Once a complaint is made, what happens? Read more
What's covered?

What complaints can FDR consider? The full list is here, or for more information, see the FDR FAQ page Read more

Language Options

Summary FDR site content is available in several languages. Click on a language to view.

Maori (36kb PDF document)
Samoan (36kb PDF document)
Chinese (68kb PDF document)
Hindi (48kb PDF document)

FDR provides access to a free telephone interpreting service in 43 different languages. Freephone us at 0800 337 337 and ask for an interpreter.

Welcome to Financial Dispute Resolution.

How to make a complaint using FDR: Start here

FDR Membership

Search Scheme Members

Who can make a complaint?

How the process works

What's covered?

Language Options